Terms and conditions of booking
By making a booking, you acknowledge that you have read, understood and fully accept our terms and conditions detailed below
|Fees and prices||Health|
| The boarding fees must be paid in full prior to or on drop off of your dog. Failure to do so will result in your dog not being accepted.|
A daily rate will be applied regardless of drop off/collection times. Evening/early morning collections will be subject to prior agreement.
All bookings require a 25% deposit to secure the dates. This is non-refundable.
If the booking is less than 14 days, the full amount will be requested in advance.
| You must provide proof that your pet’s vaccinations, wormers and flea routines are up to date.|
No dog will be accepted unless these vaccinations and flea/worming schedules are up to date. This is because I have dogs of my own and seek to protect them from contagious/serious diseases.
Flea infestation in a home boarding situation is a very serious matter and must be avoided at all costs. In the event of flea infestation, caused by your dog, Marie Howard-Deeth will treat your dog (and her own) at your expense. In the event of this happening you may be additionally charged for household treatment.
There is no requirement to get the Infectious tracheobronchitis (kennel cough) vaccine from the vets.
Woofington Lodge reserves the right to decline to accept any animal that arrives for boarding looking visibly unwell, no refund will be given if declined.
We take no responsibility for your dog contracting any viral diseases while staying with us.
Please advise us IMMEDIATELY if your female dog is in season or due to come into season. Due to the nature of home boarding and the lack of confinement and although every effort would be made to prevent pregnancy, we can accept no responsibility should your dog become pregnant.
|Refunds and cancellations|
| If you cancel your boarding you must give 1 month notice so that this date can be made available to other pet owners. Failure to do so will require you to pay 50% of the fees.|
No future bookings will be allowed until prior cancellation fees are paid in full.
This is non-negotiable. Notice of cancellation must be given in writing and acknowledged by Woofington Lodge.
|Photography||Collection and delivery|
| Your dog may be photographed and/or videoed during their stay for research and advertising purposes.|
If you do not consent to the photographs/videos being used for commercial purposes e.g. website, Facebook, please inform Woofington Lodge.
Unless you state otherwise, your consent for use of these photographs is implied.
All use will be anonymous apart from your dog’s name.
| It is preferable that owners drop their dog(s) off at the Lodge, however a collection and delivery service can be arranged with prior agreement. This will incur an additional charge.|
Drop off and pick up times will be agreed prior to the stay. If you delayed, you must make contact with Woofington Lodge to provide an estimated time of arrival. This could incur additional charges.
If, following a delay in collection, Woofington Lodge cannot board your dog past the duration agreed, the dog will go to the emergency contact stated on the boarding paperwork.
| An assessment prior to boarding is an essential element of the contract. This shall be at least 10 days prior to stay.|
This session will be used to assess your dog’s sociability with resident dogs and to see whether all parties involved are happy with the boarding arrangements.
This meeting will usually take place in my home by arrangement and is provided free of charge. Occasionally an overnight trial may be required which will be charged at the standard rate.
Marie Howard-Deeth has the right to refuse boarding if your dog shows any aggression towards her dogs or human family members.
| On booking, you will be sent a contract and questionnaire. This is to be completed prior to your dog’s stay to enable Woofington Lodge to ask any questions and ensures your dog(s) are receiving the best care possible whilst you are away.|
Any current illnesses or ailments will be disclosed and any medication for such ailments will be supplied and detailed on the boarding paperwork. If any illness appears or has not been disclosed upon drop off and appears to be or is diagnosed as contagious, the emergency contact will be asked to collect the dog with immediate effect. No refund will be given in this circumstance.
| The owner will supply enough food for the duration of their dog’s stay plus medication, lead, harnesses and any items which will help your dog to settle.|
The cost of purchasing additional food and any other essential items will be payable on collection of the dog(s).
All dogs should be in a clean, groomed condition. Any dog requiring regular grooming should also be provided with appropriate grooming equipment.
| We recommend but do not insist that your dog be insured against sickness, accident, or injury and for third party liability prior to boarding.|
It is imperative that provide an honest account of your dog’s behaviour so that Marie Howard-Deeth can manage the environment and ensure your dog’s welfare is maintained.
Behaviours which will negatively impact on the Lodge, resident dogs, my home or my neighbours will not be accepted. These include but are not limited to: Excessive barking, toileting indoors, aggression towards any human or animals, separation anxiety, destructive behaviour or failure to settle.
Should a dog’s behaviour become uncontrollable or unreasonable for any reason then the owner will accept that the dog could be placed in a boarding kennel at their own expense. The owner or emergency contact will always be contacted first before this decision is made.
If your dog attacks, or is involved in a fight with, another dog (and/or person) causing injury to that dog (and /or person), the owner will be responsible for any losses incurred as a result including, but not limited to, payment of veterinary fees in respect of injuries to another animal caused by your dog.
Any damage made to the property/possessions of Marie Howard-Deeth will result in liability for reimbursement of the same.
No dog registered under the Dangerous Dogs Act 1991 or Dangerous Wild Animal Act 1976 e.g. Wolf Hybrids will be accepted for home boarding.
Any dog not collected within a day of the agreed collection date and where there has been not contact from either client or emergency contact, will be assumed abandoned and will be placed in the care of the dog warden/rescue kennels. The client is responsible for any release fees and boarding costs from the kennels.
|Woofington Lodge will provide the following|
| Please seek permission for your emergency contact to be nominated.|
The emergency contact will be asked to accept the boarding dog(s) in the event of an emergency (eg, evacuation, behaviour, serious accident or death of a family member).
The owner shall give Marie Howard-Deeth permission to take their dog to their vet to receive any medical attention that he/she may need.
If a serious illness or injury occurs after working hours and your vet does not have a 24 hour service, the dog will be taken to a designated vet for the Lodge. The client agrees to reimburse for all services rendered by a veterinarian in accordance with the owner’s wishes as stated and signed in the veterinary release form.
Marie Howard-Deeth will phone the owner or the emergency contact immediately upon any reason that a dog may need medical attention.
The owner will pay any outstanding costs of vet bills and medication on collection of their dog that was required in their absence.
If your dog shows signs of disease or illness, they will be isolated from other dogs until veterinary advice is received.
I am legally bound to follow quarantine procedures following an infectious disease and inform my local council (Hyndburn) of the outbreak. Infectious diseases are (but not limited to), rabies, parvovirus, distemper and leptospirosis and adenovirus 1 and 2. Kennel cough is not classed under these regulations.
In the unlikely event of the death of your dog, arrangements will be made for your dog’s body to be stored at the vets until your return. All vets bills remain the responsibility of the owner. The local council will be notified of the death as per licence regulations.
|A Woofington Lodge dog tag for the duration of the dog’s stay. This will be removed upon collection of the dog by the owner.|
The provision of a clean, dry, warm, draught-free bedding space; an area for your dogs to relieve themselves; food, fresh water, exercise to owners requirements and maintain the guest dogs normal routine as much as is possible.
Walking the owner’s dog according to owner’s instructions at all times i.e. on or off the lead and ensuring proper control at all times and disposal of dog poo safely.
Keep safe the provided records of all current dogs under its care for immediate reference i.e. contact details, feeding, exercise and veterinary details in case of emergency.
Treat your dogs as part of the family when they board with her. They will be treated with kindness and respect. Only positive reinforcement practices are used in this household.